Basic Skills for Dietary Employees in Healthcare Settings
Objectives - Participants will be able to:
Identifying and Practicing Good Work Habits
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Identify positive work traits displayed by dietary assistants and the rewards for practicing them
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Recognize poor work behavior and the consequences that may result
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Identify strategies for improving individual work habits
Communication
- Discuss the process of communication
- Understand the role of the sender and the receiver in the communication cycle
- Identify the rules for effective communication
- Identify barriers to effective communication
- Define the components of non-verbal communication
- Understand why observation is important in the hospital cafeteria
- Identify strategies used when observing someone or something
- Compare and contrast different hospital diets
- Define groups and why they are important
- Identify barriers to getting along with others
- Determine group preferences
- Identify group work skills
- Identify roles of group members
Customer Service
- Understand the importance of customer service
- Identify customers
- Identify customer needs
- Deal with dissatisfied customers
- Use correct Telephone Skills
- Identify the 6 ways to provide good customer service
Technical Vocabulary
- Understand the concept of "technical' vocabulary
- Identify terms that are job-specific and which must be understood for successful job performance
- Discuss the idea of cause and effect relationships
- Brainstorm some general causes of foodborne illnesses
- Identify good work habits that reduce the risk of foodborne illnesses
- Apply the "Cause and Effect Process" to foodborne illness prevention
- Read, match, count, and compare whole numbers
- Demonstrate the use of basic operations such as addition, subtraction, and multiplication
- Predict approximate numbers using estimation
- Identify units of measurement and their abbreviations used in food preparation
- Understand equivalents in measurement
- Identify equipment used for measurement
- Know correct measuring techniques
- Define the components of a recipe
- Identify the five steps of reading directions
- Apply the five steps to the process of reading a recipe
Filling Out Forms
- Perform the steps involved in effective writing procedures
- Identify why understanding the purpose for writing affects the way something is written
- Correctly fill out a job related form
Following Kitchen Safety Procedures
- Recognize the purpose of safety procedures
- Identify key reading strategies for building reading comprehension
- Locate information on an MSDS
- Read and follow warning labels and posters
- Apply reading strategies to the concepts of proper hand washing and lifting