Basic Skills for Employees in the Fast Food Industry

Objectives - Participants will be able to:

GOOD WORK HABITS

• Describe the importance of proper appearance.

• Identify positive work attitudes.

• Identify positive work behaviors.

• Recognize poor work behavior and the consequences that may result.

• Determine individual areas of needed improvement.

• Identify strategies for improving individual work habits.

• Follow the proper procedures for hand washing and personal  hygiene

SPEAKING CLEARLY

• Use breathing techniques which improve speech
• Identify techniques to improve voice quality
• Identify components of a pleasing voice
• Identify components of an expressive voice
• Use correct pronunciation
• Read aloud from a script using correct speech techniques

COMMUNICATION

• Define Communication.
• Discuss the process of communication.
• Understand the role of the sender in the communication cycle.
• Identify communication rules.
• Ask questions effectively.

CUSTOMER SERVICE

• Define customer service
• Determine who your customers are
• Determine how well you relate to customers
• Make customers fell welcome in your restaurant
• Understand strategies for recognizing customer needs and interests
• Build customer trust and loyalty

TECHNICAL VOCABULARY

• Understand the concept of "technical" vocabulary
• Identify terms that are job-specific and which must be understood for successful job performance

OBSERVATIONS SKILLS

• Understand why observation is important
• Understand the difference between perception and observation
• Identify strategies used to observe a person or a thing

READING TO FOLLOW DIRECTIONS

• Define the components of a recipe
• Identify the five steps of reading directions
• Apply the five steps to the process of reading a recipe

READING FOR INFORMATION

• Understand strategies for improving individual reading
• Identify the strategies for building reading comprehension skills
• Apply reading comprehension skills to informational materials found in the workplace

FOLLOWING KITCHEN SAFETY PROCEDURES

• Recognize the purpose of safety procedures
• Identify common safety procedures found in the kitchen
• Locate information on an MSDS
• Read and follow warning labels and posters

IDENTIFYING THE CAUSE AND EFFECT OF FOODBORNE ILLNESSES

• Discuss the idea of cause and effect relationships
• Brainstorm some general causes of foodborne illnesses
• Identify good work habits that reduce the risk of foodborne illnesses
• Apply the "cause and effect" process to foodborne illness prevention

PROPER DOCUMENTATION

• Perform the steps involved in proper writing procedures
• Identify why understanding the purpose for writing affects the way something is written
• Correctly fill out a job related form

MEASUREMENT

• Identify units of measurement and their abbreviations used in food preparation

• Understand equivalents in measurement

• Identify equipment used for measurement

• Know correct measuring techniques

MONEY AND THE CASHIER

• Identify and record different types of currency
• Define and calculate sales tax
• Exchange money accurately

• Define groups and why they are important
• Identify barriers to getting along with others
• Determine group preferences
• Identify group work skills
• Identify roles of group members