School Food Service Assistants Curriculum 

(Skills Assessment included in curriculum.)

Objectives - Participants will be able to:

Customer Service

• Recognize the importance of attitude on the work environment
• Understand the steps to developing positive work attitudes
• Understand the relationship between good work attitudes and good customer service
• Demonstrate good customer service

Communicating in a Cooperative Workplace

• Understand the communication cycle

• Realize the importance of listening well

• Use effective communication

• techniques

• Consider coworkers as team members

• Understand strategies for establishing a cooperative workplace

Number Recognition

• Understand the place value system

• Demonstrate accurate recording of numerical information using place value charts

• Effectively communicate numerical information to classmates

Rounding and Estimating

• Explain the concept of rounding and estimating
• Give examples of how they use rounding and estimating both on and off the job
• Identify a number line as a way of expressing how to estimate and round numbers

Operations with Whole Numbers

• Demonstrate the use of basic operations such as addition, subtraction, multiplication, and division
• Apply these basic operations to practice exercises.

Fractions

• Compute basic mathematics operations with fractions
• Realize the need to know fractions and how to apply them in their personal lives and in the workplace

Decimals

• Define terms associated with decimals
• Give examples of how decimals are used on and off the job
• Explain how to read a decimal
• Perform operations and calculations using decimals
• Convert fractions to decimals

Measurement

• Identify units of measurement and their abbreviations used in food preparation
• Understand equivalents in measurement
• Identify equipment used for measurement
• Know correct measuring techniques

• Understand the concept of “technical “ vocabulary
• Use a procedure for defining technical terms
• Identify terms that are job-specific and which must be understood for successful job performance

• Understand strategies for improving individual reading skills
• Identify the strategies for building reading comprehension skills
• Apply reading comprehension skills to informational materials found in the workplace

• Simplify written directions into small, more manageable pieces
• Use more effective measures to read memos, letters and other key documentation found in the workplace
• Apply reading skills for following job specific directions

• Recognize the importance of scheduling activities
• Identify strategies required in prioritizing and sequencing activities
• Identify organizational skills that maintain focus on a plan of action

• Identify the steps in the problem solving process
• Apply the problem solving process to a workplace problem

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