Food Service Cashiers Curriculum
(A Skills Assessment is included in this curriculum.)
Objectives- Participants will be able to:
Observation Skills
- Understand why observation is important in the school cafeteria
- Be aware of the components of non-verbal communication
- Identify strategies used when observing someone or something
- Identify the risk factors associated with “at risk” students
- Determine what the food service employee’s role is when he or she identifies an “at risk” student
Handling Difficult Situations
- Discuss the importance of empathy
- Identify techniques for reacting to conflict
- Identify and apply communication skills that will aid in the resolution of workplace conflicts
- Use assertive communication techniques in difficult situations
Money and the Cashier
- Exchange money accurately
- Fill out deposit slips
- Define terms related to banking and reimbursement
Record Keeping for the Cashier
- Perform the steps involved in effective writing procedures
- Identify why understanding the purpose for writing affects the way something is written
- Correctly fill out a job related form
- Set up a system for filing
Categorizing Information
- Understand why categorization skills are important
- Categorize information using a set of guidelines
- Make a decision based on the categorizations chosen