Basic Skills for Nursing Assistants
(Skills Assessment included in this curriculum.)
Objectives - Participants will be able to:
Identifying and Practicing Good Work Habits
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Identify positive work traits displayed by nursing assistants and the rewards for practicing them
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Recognize poor work behavior and the consequences that may result
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Identify strategies for improving individual work habits
Communication
- Discuss the process of communication
- Understand the role of the sender and the receiver in the communication cycle
- Identify the rules for effective communication
- Identify barriers to effective communication
- Define the components of non-verbal communication
Customer Service
- Understand the importance of customer service
- Identify customers
- Identify customer needs
- Deal with dissatisfied customers
- Use correct Telephone Skills
- Identify the 6 ways to provide good customer service
Gathering Information from your Surroundings
- Identify when a nursing assistant gathers patient information and what tools are used
- Identify observation skills needed in the hospital
- Identify strategies for effective listening
- Identify effective questioning techniques
Time Management
- Recognize the importance of time management
- Identify time management tools
- Identify “time wasters”
- Identify organizational strategies
Math for the Nursing Assistant
- Understand the place value system
- Demonstrate the use of basic operations such as addition, subtraction, multiplication and division
- Accurately record time using military/international time
- Use percentages when recording input
Measurement
- Accurately read a thermometer
- Use a set of scales to determine a patient’s height and weight
- Accurately read a blood pressure gauge
- Measure input and output
Stress Management
- Identify stressors and stressful situations
- Recognize personal symptoms and signs of stress
- Know how to deal with stress, mentally and physically
Problem Solving
- Identify the steps in a problem solving process
- Apply problem solving techniques
Working With Groups
- Define groups and why they are important
- Identify barriers to getting along with others
- Determine group preferences
- Identify group work skills
- Identify roles of group members
Conflict Resolution
- Identify the importance of conflict resolution
- Detect potential sources of conflict
- Identify the steps to use to avoid conflict
- Identify the steps to use to settle a conflict
- Implement problem solving strategies to find a solution
- Use assertive communication techniques
Technical Vocabulary
- Identify word elements used in medical terminology
- Define vocabulary related to the job of a nursing assistant
- Identify abbreviations related to the medical field
Reading to Follow Directions
- Simplify written directions into small, more manageable pieces
- Use more effective measures to read memos, letters and other key documentation specific to job performance
- Define the purpose when reading directions to follow them more effectively
Filling Out Forms
- Perform the steps involved in effective writing procedures
- Identify why understanding the purpose for writing affects the way something is written
- Correctly fill out a job related form