WorkCore

WorkCore	Objectives - Participants will be able to:
TODAY'S WORKPLACE DEMANDS	Understand change in the workplace Define employability Identify the employability skills needed today Recognize the traits today's employers are looking for in employees
BUSINESS EDUCATION (The Technical Vocabulary of the Workplace)	State the importance of profit, value-added, and quality in the workplace Recognize the departments in a business and the function of each Know the definition of materials management Understand the theory of a bottleneck Recognize the value of continuous improvement Be familiar with financial terms and operational terms
CUSTOMER SERVICE	Define customer service Understand how to react to customers to encourage associations, and why Know the two types of customers Recognize the importance of being cordial to the success or failure of business Know six ways to provide excellent customer service
DIVERSITY	Know the definition of diversity Recognize the areas in which people differ from each other Realize the need to develop sensitivity and appreciation for the diversity of fellow employees Utilize diversity to benefit the company
TEAM WORK	Understand the team concept Name the characteristics of teams Describe the goals and beliefs of teams Know the functions of teams Learn the standards and guidelines of teams Distinguish between constructive criticism and productive criticism List characteristics the best teams must have List some difficulties of teams Be able to name "team self" questions
COMMUNICATION IN THE WORKPLACE	Understand the communication cycle Recognize the role of the sender Recognize the role of the receiver Use effective communication Consider coworkers as team members.
PROBLEM SOLVING	Identify the steps in a problem solving process and apply a problem solving process to a workplace problem Strengthen and employ critical thinking skills when addressing problems Develop adaptability as it applies to the problem solving process
COMPUTER BASICS	Identify the parts of a computer Define software and hardware Use a computer mouse proficiently Be able to use a keyboard Know how to continually improve keyboarding skills Demonstrate a few basic computer operations

READING ON THE JOB	Identify materials that must be read at work Understand the purpose of the employee handbook and policy manual Use a table of contents and an index to find answers more efficiently Find the main idea more quickly Transfer procedures from a paragraph to a step-by-step process
OPERATIONS WITH WHOLE NUMBERS	Add whole numbers Subtract whole numbers Multiply whole numbers Divide whole numbers
FRACTIONS	Define fractions and their parts Reduce fractions Raise fractions to higher terms Convert fractions Perform basic mathematic operations with fractions
DECIMALS AND PERCENTS	Define terms associated with decimals Give examples of how decimals are used on and off the job Explain how to read a decimal Perform operations and calculations using decimals Convert fractions to decimals Convert decimals to fractions or mixed numbers Define percents and how they are used Convert decimals to percents Convert percents to decimals Convert fractions to percents Convert percents to fractions Solve problems involving percents
MEASUREMENT	Identify different types of measurement. Measure length. Measure area. Measure weight Measure volume Measure capacity. Measure temperature. Identify metric units
WRITING BUSINESS DOCUMENTS	Identify different types of business documents Identify parts of a business letter Identify different business letters Identify parts of a memo Use correct style in email Correctly fill out forms Identify different types of forms
MATCHING APTITUDE WITH JOBS	Recognize the Equipped for the Future standards Identify individual strengths, weaknesses and accomplishments Identify job interests, possibilities and basic rights Define and take action on self esteem Match work skills and job interest areas
INTERVIEWING	Understand the importance of an interview Know how to prepare for an interview Know ways to make the interview process a positive experience Learn some possible interview questions Learn questions that are illegal in an interview Learn about interview decisions for the disabled Gain practice in interviewing
WRITING A RESUME COMPLETING AN APPLICATION	Define resume Know the two types of resumes Recognize the sections of a well-written resume Know some problem areas in developing a resume Develop a personal resume Know what information is requested on a job application Complete a sample job application

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